About us

(See also [Mission Statement] [Code of Ethics] [Privacy Policy] [Disclaimer])

Capital West is a mortgage broking company based in Melbourne, Victoria. We help everyday people get home loans or refinance their existing home loans. We also help investors secure loans for investment properties, and assist businesses with business and commercial loans.

There are many solid and prudent reasons why our clients choose us:

No Cost to You

Using our services will not cost you anything. Rather than charging our clients a fee, we are instead remunerated by the lenders on our panel.

Qualifications and Accreditation

Every Capital West mortgage broker is accredited with PLAN Australia (Professional Lenders Association Network of Australia), and the MFAA (Mortgage and Finance Association of Australia). Over and above this, Capital West requires its brokers to undertake continued and ongoing training within the mortgage industry. This high level of continued training ensures that our brokers are always abreast of developments within the mortgage industry, and are always up-to-date with current products being offered by the lenders on our panel.

Capital West has direct accreditation (or access to networks with direct accreditation) with a vast array of lenders, and each of our brokers is allocated his or her own Business Development Manager at these institutions. This network allows for fast and effective communication between your Capital West broker and the lenders on our panel, leading to greater efficiency with regards to your application.

Cutting-edge Technology and Software

The finance industry is a dynamic and ever-changing industry. It is one where interest rates, lender policies, qualification criteria, and individual product specifications can change on a daily basis. Using a Capital West broker allows you to firmly place your finger on the pulse of this dynamic industry. This is to large extent possible by the sophistication of the software we use.

Our software not only allows your Capital West broker to make a quick assessment as to which products you qualify for, it also provides fast and accurate comparisons between thousands of different financial products, quick access to specific criteria and specifications relating to individual products, as well as a powerful online facility by which we will submit your application directly to the lender of your choice. Our software is updated on a daily basis to reflect any changes in rates, specifications and criteria, and lender specific data.

Efficiency and Speed

We pride ourselves on being efficient and fast with regards to home loan applications. Much of this is made possible by the software we use, but to a large extent this is also the result of the good training and competence of our brokers. In the vast majority of cases we can get conditional approval from the lender of your choice within 24 hours of lodging your application. In many cases this can even be granted the very same day as we lodge your application.

Having said this, we do understand the clear difference between being 'efficient' and 'rushing' things. Our brokers will always give you as much time as you need to feel certain about everything, and you are always welcome to contact us or your individual broker at any time should you have any questions, concerns, or simply need clarification on a certain point. This applies not only to the loan application process, but is also applicable post-settlement and at any stage during the life of the loan.

Large Panel of Lenders

The level to which any mortgage broking company can service its clients is directly related to the level in which the company itself is serviced. To this extent, we place great emphasis on the size of our lender panel. Capital West currently has a very large panel of lenders (in excess of 35). For you, the client, this translates to greater possibilities and more choice with regards to choosing a financial product suitable to your needs.

Ethical Business Practices

Capital West is committed to conducting business in a responsible, fair and ethical manner. Whist the stability and growth of our company is one of our objectives (as stated in our Mission Statement), it is a by-product of sound business practices rather than a primary goal. We believe that by providing our customers with a high level of service, though the implementation and adherence to strong ethical values, and through safeguarding the reputation of any business with which we have an alliance or have dealings with, the continued success of Capital West will be a natural progression.

Transparency

Capital West does not charge you, the client, for any of its services. Instead, we are remunerated by the lenders on our panel for each loan we write. This commission varies from lender to lender. The decision as to which products your Capital West broker will recommend to you after analysing your needs and current situation, will never be influenced by the rate of commission which we receive. Instead, recommendations are always based on your needs alone.

Our brokers will always explain to you and provide you with recommendation report outlining the reasons why we believe certain products would be more suitable to you than others. Further to this, prior to discussing any products with you, your Capital West broker will also provide you with a list of commissions which we receive from various lenders, thereby providing complete transparency.

Duty of Care

For most people, taking out a home loan will be the greatest financial commitment they will ever undertake. We acknowledge the significance of this. Although mortgage brokers cannot give financial, legal, or tax advice, we will always provide you with resources for further advice if we feel that your current situation would benefit from this. In short, we will look after you and your interests to the best of our ability, over and above the duty of care which you would normally expect.

Social Duty and the Environment

We are committed to the principles of Corporate Social Responsibility (CSR).

Our company policy takes into account the impact which we can and do have on our wider community as well as the environment. We support various charities around Melbourne, and we have also taken steps to ensure that we are carbon neutral.