Privacy Policy
Capital West recognises the importance of protecting the
privacy of personally identifiable information collected
about our customers. This privacy policy outlines the type
of information that is collected by us on this website,
and how we use and protect it. This policy tells you what
to do if you do not want your Personal Information collected
when you visit our website, and how you can change information
you have already provided to us.
Where your personal information may be disclosed, and to
the extent that we can, we believe in giving you a choice
as to whom we may disclose your personal information, who
may use your personal information and how that personal
information may be used.
We believe that our Privacy Policy complies with the requirements
of the Privacy
Act 1988 (Cth). By using our website, you agree with
the terms of our current privacy policy as posted in this
area of site. If you do not agree with any term in this
policy, please do not use the site.
Collection of private information
As used in this privacy policy, 'Personal Information' means
personally identifiable information such as your name, street
address, email address, telephone number and financial information.
We collect this personal information in order to provide
our services to you. When you provide us with Personal Information,
you are authorising us to use that information in accordance
with the terms of this privacy policy, which includes your
right to limit our use of the Personal Information (see
'Who to Contact' below).
We usually collect personal information directly from you
although sometimes we may use agents or service providers
to do this for us. We do not collect personal information
about you if you only browse this website. This website
only uses session cookies during a search query of the website
or when you access the Privacy Events RSS feed and web-based
calendar. When you close your browser the session cookie
is destroyed and no personal information is kept which might
identify you to us in the future.
Capital West collects two types of information. The first
type is anonymous information. For instance, we may collect
information to tell us that five thousand people visit this
Privacy Policy today, but we do not know their names, where
they live or their date of birth - they are 'anonymous'
to us. Another example of Capital West collecting anonymous
information is when Capital West customers are invited to
respond to surveys on the Capital West website. The surveys
may ask you for demographic information such as your age,
gender and postcode. This information is collected for research
purposes, is used in the aggregate (where possible), and
remains anonymous. Many of the individuals who access our
services are anonymous to us.
The second type of information that Capital West collects
is personal information. Capital West will collect personal
information that lets us know the specifics of who you are
such as your name, email address, or postal address, when
you provide it to us. With this information, Capital West
can provide a variety of personalised and enhanced services
that are not available to anonymous users. We hope that
you will find it beneficial to provide individually identifiable
information about yourself to us because it will make our
services more valuable to you.
How we use your information
We usually collect personal information such as your name,
address, telephone number, and in some instances, and financial
details. When you are online, we collect information regarding
the pages within our network which you visit and what you
click on. We use your information to provide our services
to you, to fulfil administrative functions associated with
these services, for example to enter into contracts with
you or third parties and for client relationship purposes.
Your personal information and the information we gather
about your visits to our websites are used solely by Unilever
for the express purpose for which it was collected i.e.
to respond to your enquiry. It may also be used by us to
improve our products and websites, and to contact you regarding
other products and services which may be of interest to
you (including those we may offer jointly with other companies).
At any time, however, you may opt out of such future contact.
(See 'Who to Contact' below)
At times we may retain third parties to process and analyse
data we collect on our websites, including personal information,
solely to help us improve our products and our websites.
In addition, if you order a product or service from us,
we may share personal information with suppliers and other
third parties to allow delivery of such products or services.
These suppliers and other third parties are not authorised
by us to use your personal information in any other way.
We may share your information with other companies which
are related to us, such as the lenders with which have business
ties. We or they may also use your personally identifiable
information to assist us in improving our products and services
and any of us might be in touch to let you know about goods,
services, or promotions which may interest you.
Cookies
A "cookie" is a packet of information that allows
the Capital West server (the computer that houses our web
site) to identify and interact more effectively with your
computer. When you access our web site, we send you a "temporary
cookie" that gives you a unique identification number.
A different identification number is sent each time you
use our web site. Cookies do not identify individual users,
although they do identify a user's internet browser type
and your Internet Service Provider.
Most browsers are initially set to accept a cookie. If you'd
prefer you can set yours to refuse cookies or to alert you
when cookies are being sent. Refusal of cookies at the site
you enter may result in an inability to visit certain areas
of the site or to receive personalised information when
you visit the site. We are constantly trying to improve
how we promote our website. To help us do this, we may measure
the effectiveness of our web presence by determining when
you clicked on to get to our site.
Site measurement statistics may be used to personalise your
website experience, as well as to evaluate - anonymously
and in the aggregate - statistics about usage of the website.
Information about your computer, such as your IP address
(a number assigned to your computer whenever you surf the
Internet), the type of Internet browser you are using and
the type of operating system you are using may also be collected
and linked to your personal information.
Links to other sites
While Capital West will always endeavour to engage in business
arrangements with commercial entities of good repute and
ethical business practices, we are ultimately not responsible
for the privacy practices or the content of such web sites.
However, our contractual arrangements with these parties
seek to ensure that an equivalent level of privacy protection
is afforded to you. We encourage you to read and understand
the privacy policies on those web sites prior to providing
any information to them. is afforded to you. We encourage
you to read and understand the privacy policies on those
web sites prior to providing any information to them.
Security of information
We take reasonable precautions to keep your personal information
secure. We understand that you may be concerned about the
confidentiality and security of the personal information
we collect from you online. Accordingly, we have systems
in place to ensure our online dealings with you are as secure
and confidential as your dealings with us in person, or
on the telephone. Capital West uses a variety of physical
and electronic security measures including restricting physical
access to our offices and firewalls and secure databases
to keep personal information secure from misuse, loss or
unauthorised use or disclosure.
Access to Personal Information
You have a right to access most personal information we
hold about you and if we deny access in some circumstances
we will tell you why. To request access, please contact
us at the address listed below. Capital West will deal with
your request to provide access to your personal information
in a reasonable time - usually within 30 days of receipt
of your request. We will not charge you for lodging such
a request but we may recover from you our reasonable costs
incurred in supplying you with access to this information.
If we have accurate personal information about you, it enables
us to provide you with the best possible service. Capital
West takes reasonable steps to ensure the personal information
we collect, use and disclose is accurate, complete and up-to-date.
If you find that the personal information we hold about
you is inaccurate, incomplete or out-of-date, please contact
us immediately and we will take reasonable steps to ensure
it is corrected.
Changes in our policy
Capital West reserves the right to change or remove this
privacy policy at our discretion. If we decide to change
our privacy policy we will post those changes here. We encourage
you to visit this area frequently to stay informed.
Who to Contact
Please contact Capital West's Privacy Officer to ask for
access to your information or if you would like to update
any information we hold about you.
Privacy Officer
Capital West Mortgage Group Pty. Ltd.
604/103 Oxford St.
Collingwood
VIC 3066